Refund Policy – Bloon Wellness

1. General Policy:

At Bloon Wellness, we strive to provide our customers with high-quality cannabis products. Due to the nature of our products and applicable regulations, our refund and exchange policies have certain limitations. We are committed to customer satisfaction and will address any concerns on a case-by-case basis.

2. Eligibility for Refunds or Exchanges:

Refunds or exchanges may be considered in the following circumstances:

Defective Products: If you receive a product that is defective or damaged, please contact us within 29 days of purchase with proof of purchase and a description of the defect.
Incorrect Items: If you receive an incorrect item, please notify us within 29 days of purchase with proof of purchase.
Adverse Reactions: In rare cases, if you experience a severe adverse reaction to a product, please contact us immediately. We may require documentation from a medical professional.

3. Non-Refundable Items:

Due to health and safety regulations, the following items are generally non-refundable:

Flower products (unless defective).
Edible products (unless defective or incorrect).
Vape cartridges and concentrates (unless defective).
Opened or used topical products (unless adverse reactions).
Accessories.
Any products that are past their expiration date.

4. Refund/Exchange Process:

To request a refund or exchange:

Contact our customer service team at info@bloonwellness.com within the applicable timeframe.
Provide your order number, proof of purchase, and a detailed description of the issue.
Our team will review your request and provide instructions for returning the product, if applicable.
Returned products must be in their original packaging, if possible.
Refunds will be issued in the original form of payment, or store credit may be offered.
Exchanges are subject to product availability.

5. Refund/Exchange Limitations:

Refunds or exchanges are subject to the discretion of Bloon Wellness.
We reserve the right to refuse any refund or exchange that does not comply with this policy.
Refunds will not be issued for products that have been improperly stored or used.
Refunds or exchanges are not available due to personal preferences of a products effects.
We do not offer refunds on promotional or discounted items.

6. Compliance with Regulations:

All refunds and exchanges are subject to applicable local and state regulations.

7. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at: info@bloonwellness.com