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ORDERS
Orders received Monday through Saturday before 5:00 PM are shipped the same day following payment confirmation. Orders received on Sunday will be shipped on Monday by 1:00 PM at the latest. Deliveries are made only after payment has been received. Any order placed after 5:00 PM will be dispatched the following day unless otherwise specified.
SHIPPING
Shipping is handled professionally and discreetly, with tracking numbers provided to confirm delivery status.
PACKAGING
All orders are shipped in double vacuum-sealed containers to conceal the smell and in discreet packaging to eliminate any suspicion. No cannabis-related information will be present on the package. We arrange for either home or post box delivery in a way that clients do not have to sign upon receipt, ensuring utmost confidentiality. Once shipped, the tracking number, precise delivery time, and any other relevant information will be communicated to you.
For clients within Europe, excluding the United State, delivery takes 2 to 3 days.
For clients outside Europe, orders generally take 4 to 5 days for delivery. However, as mentioned earlier, the precise delivery time will always be communicated to the client beforehand.
REFUND POLICY
Upon receiving your order, if you discover that the goods are faulty or the package has been tampered with, please notify us by email or telephone within 2 days of receipt. You must provide your order ID number, parcel tracking number, brief product description, and the reason for the return. You will then be instructed on how to return the goods to us. All such products must be returned in their original packaging, in an unused, resalable condition.
Following inspection and confirmation that the goods are indeed defective as claimed, you will be contacted with an offer of either a full refund, replacement, or exchange, depending on your preference.
SHIPPING
Shipping is handled professionally and discreetly.
We offer express overnight shipping for Europe (shipping fee €20).